E‑commerce team for your eBay store
We check the seller level, return rates and listing details of your store on eBay.de every working day.
Your store · eBay.de
Sample- done: Seller levelAbove standard
- done: Transaction defect rateBelow the limit
- to fix: ‘Not as described’ returnsHigh
- to fix: Product safety informationMissing in some listings
5 topics that often come up when selling on eBay
Each topic is based on the platform’s own documentation; the source is under each card.
Transaction defect rate above 2%
- Why it matters
- A seller whose defective transactions exceed 2% drops to the ‘Unterdurchschnittlich’ (below standard) level. The evaluation happens on the 20th of every month.
- What we do
- We track the transactions that count as defects during the month and write to you with the reason before the level evaluation.
Source: eBayGrundsatz zu Verkäuferstandards (opens in a new tab)
Cases the seller didn’t resolve pile up
- Why it matters
- Cases closed without the seller resolving them must not exceed 2 (or 0.3% of transactions).
- What we do
- We tell you about new cases the day they open and write down what to do before eBay closes them.
Source: eBayGrundsatz zu Verkäuferstandards (opens in a new tab)
Many ‘not as described’ returns
- Why it matters
- If the ‘Nicht wie beschrieben’ (not as described) rate is ‘sehr hoch’ (very high) compared with similar sellers, a different final value fee may apply.
- What we do
- We pull the return reason for each product and fix the differences in descriptions, measurements and images.
Source: eBayGrundsatz zu Servicestatistiken (opens in a new tab)
More ‘item not received’ reports
- Why it matters
- If the ‘Artikel nicht erhalten’ (item not received) rate is ‘sehr hoch’ (very high), payouts from orders can be held for a while.
- What we do
- We check tracking numbers and delivery times and spot late parcels before the buyer does.
Source: eBayGrundsatz zu Servicestatistiken (opens in a new tab)
Listings missing product safety information
- Why it matters
- Listings missing manufacturer details, the responsible person in the EU and safety warnings may not be shown to buyers in the EU.
- What we do
- We add this information to the listings and agree with you on the responsible person in the EU for products made outside the EU.
Source: eBay VerkäuferportalVerordnung über die allgemeine Produktsicherheit (GPSR) (opens in a new tab)
Which of these applies to your store?
The free review lists what we find in your store, in order of importance.
Get a review of my eBay storeOn eBay, we do the work. You have the final say
What matters most on this platform:
- Marketplaces
We check your seller level and service rates every month before the evaluation.
- Products and content
We correct the measurements, condition and images in listings based on the return reasons.
- Rules
We add the unit price, shipping cost, return terms and product safety information to listings and check them regularly.
Notes on rules and integrations
Rules and integration details for this platform, each with its official source.
Unit price (Grundpreis, Germany)
For goods sold by weight, volume, length or area, business sellers show the unit price. On eBay, the price is calculated automatically once the quantity and unit are entered.
Source: eBayGrundpreis (opens in a new tab)
Source: gesetze-im-internet.de§ 4 PAngV, Pflicht zur Angabe des Grundpreises (opens in a new tab)
Business seller information
eBay asks business sellers to state shipping costs correctly and clearly and to spell out their return terms; the right of withdrawal is part of this information.
Source: eBayGrundsatz zu gewerblichen Verkäufern (opens in a new tab)
Late shipments for the top level
For the ‘Top‑Bewertung’ (top rated) level, late shipments must not exceed 5 (or 3% of transactions).
Source: eBayGrundsatz zu Verkäuferstandards (opens in a new tab)
€3 customs duty on parcels from Türkiye
From 1 July 2026 to 1 July 2028, parcels worth up to €150 from outside the EU carry a €3 customs duty for each different type of item (5 items of the same type count as one). The condition for the exemption of Turkish goods is in the rule calendar.
Sources last checked: 1 October 2026. Not legal advice. The legal texts come from your lawyer or legal‑text provider.
Let’s look at your eBay store together
Tell us the address; eBay is already selected. Your review arrives by e‑mail within 24 hours on working days.
After the form
- Reviewwithin 24 hours on working days
- Plan proposalwith reasons and price; no work starts without your approval
- First jobs10 working days after we get access
Free, with no commitment.
