E‑commerce team for your Trendyol store
We check your Trendyol store in Türkiye every working day and track stock, shipping and customer questions against your seller score’s measures.
Your store · Trendyol
Sample- note: Seller scoreCould be better
- to fix: Failure to supplyCancellations in the last 30 days
- to fix: Delivery time displayPermission off
- to fix: Answering questionsAnswers come late
5 topics that often come up when selling on Trendyol
Each topic is based on the platform’s own documentation; the source is under each card.
Stock and price errors turn into cancellations
- Why it matters
- An order that can’t be shipped and is cancelled because of a stock, price or integration error counts as a failure to supply (‘tedarik edememe’).
- What we do
- We check the stock and price sync every day and close the gaps between the panel and your store before a campaign.
Parcels miss the dispatch time
- Why it matters
- When a parcel isn’t handed to the carrier within the dispatch time you committed to, a charge based on the value of the late items is deducted.
- What we do
- We set realistic dispatch times for your product groups and put late orders in front of you in a daily list.
Customers see a 30-day delivery time
- Why it matters
- Without the permission to show the estimated delivery time (‘Tahmini Teslimat Süresi Gösterim İzni’), customers see 30 days, while the order opens with the standard 1-day dispatch time.
- What we do
- We turn the permission on in the panel and check that the estimated delivery on the product page matches your dispatch time.
Source: Trendyol AkademiTermin Süresi Ayarı · Satıcı Bilgi Merkezi (opens in a new tab)
Late answers to questions lower the score
- Why it matters
- Answers that take more than 9 hours get the lowest score; for questions that arrive after 20:00, the time starts at 08:00 in the morning.
- What we do
- We write ready answers for frequent questions and show your response time in the weekly summary.
Source: Trendyol AkademiSatıcı Puanı · Satıcı Bilgi Merkezi (opens in a new tab)
Returns for missing, faulty or wrong items
- Why it matters
- Only returns for these reasons, and disputed returns where the customer is found to be right, affect the score.
- What we do
- We pull the return reasons every week and, for repeat products, suggest fixing the product information or the packaging.
Source: Trendyol AkademiSatıcı Puanı · Satıcı Bilgi Merkezi (opens in a new tab)
Which of these applies to your store?
The free review lists what we find in your store, in order of importance.
Get a review of my Trendyol storeOn Trendyol, we do the work. You have the final say
What matters most on this platform:
- Marketplaces
We track the measures behind the seller score every week and write to you with the reason when one gets worse.
- Products and content
We edit product titles, descriptions and images to fit Trendyol’s product card.
- Technical
We check the stock and price sync between your store and Trendyol.
- Rules
We check the Turkish discount and returns rules alongside your campaign calendar.
Notes on rules and integrations
Rules and integration details for this platform, each with its official source.
How the seller score is calculated
The score is calculated every Tuesday evening and shows on Wednesday; it uses the measures of the last 1 and 3 months. Below 7.0 counts as ‘Çok Riskli’ (very risky).
Source: Trendyol AkademiSatıcı Puanı · Satıcı Bilgi Merkezi (opens in a new tab)
Invoice deadline
According to Trendyol, you must issue your invoice and upload it to the system within 7 days of the order date.
Source: Trendyol Akademie‑Dönüşüm · Satıcı Bilgi Merkezi (opens in a new tab)
Micro‑export (Türkiye)
According to Trendyol, micro‑export means sales of up to 600 kg and €30,000 in value made with Türkiye’s electronic commerce customs declaration (ETGB; now called the simplified customs declaration). For Europe, Trendyol’s seller criteria also apply.
Source: Trendyol AkademiMikro İhracat Nedir? · Satıcı Bilgi Merkezi (opens in a new tab)
Discount announcements (Türkiye)
Since 1 August 2026, the price before a discount is the lowest price applied in the last ten days before it. For your own discount announcements, we keep the price history with you.
Sources last checked: 1 October 2026. Not legal advice. The legal texts come from your lawyer or legal‑text provider.
Let’s look at your Trendyol store together
Tell us the address; Trendyol is already selected. Your review arrives by e‑mail within 24 hours on working days.
After the form
- Reviewwithin 24 hours on working days
- Plan proposalwith reasons and price; no work starts without your approval
- First jobs10 working days after we get access
Free, with no commitment.
